POLICIES 
General Information Dogwood Ceramic Supply generally sells equipment and supplies to professional customers that have a direct knowledge of the potential uses for these products. Many other people, including hobbyist or amateur ceramists and potters, also use many of these same items. We are not authorities on every product we carry, but is you are having trouble we will be glad to help, IF WE CAN! The diversity of studios, tools, kilns, raw materials and personal work habits makes problems difficult to diagnose; therefore we can not guarantee results.
Many ceramic products, such as glazes and clays, are manufactured from materials mined from the earth, and, as such, material composition, including trace components, may vary. We strongly recommend that you test each new batch of products to determine consistency and suitability for your specific application.
Dogwood Ceramic Supply is obligated only to replace products deemed defective. We are not liable and shall be held harmless for loss, damage, and or physical injury, direct or indirect, arising from the use or misuse of the products that we provide. We carry no warranty, other than the warranty provided by the original manufacturer of the product.
Please take care in determining the suitability of any product for your intended use, BEFORE YOU BUY. Intellectual Property The information contained within this web page is the intellectual property of the WEB MASTER at Dogwood Ceramic Supply or the respective manufacturer and is provided for the use of our customers. This web page was designed and optimized for downloading and printing for private or studio use without the need to use specialized software. Please contact the WEB MASTER at Dogwood Ceramic Supply during normal business hours regarding any questions or problems with this web page.
Business Hours Dogwood Ceramic Supply’s standard business hours are:
Monday, Tuesday, Friday and Saturday 10 AM to 5 PM
Thursday 1 PM to
7 PM Wednesday is an administrative work day for Dogwood Ceramic Supply to complete complex and special projects. The hourly employees of Dogwood Ceramic Supply receive Wednesday off in compensation for working every Saturday of the business year. The salaried staff may or may not be available on Wednesday to accept your orders and handle technical service issues.
Dogwood Ceramic Supply is closed on Sunday.
The business hours do not change, with the following 2 exceptions:
1. Dogwood Ceramic Supply is closed on Thanksgiving Day.
2. Dogwood Ceramic Supply is closed for a two week (14 day) period around Christmas and New Years with the dates to coincide with local school district’s Christmas vacation. The actual dates will be determined and announced each year on Dogwood Ceramic Supply’s website during the month of December. After Hours Services By keeping strict business hours, including full Saturday hours, and late hours one day each week, we feel that we offer the best opportunity for our customers to shop in our showroom or receive shipments of goods from our warehouse. If you require service outside of Dogwood Ceramic Supply’s established business hours, including the Christmas vacation period, please let us know and we will set an appointment. After hours service is subject to an administrative fee and compensation for the employees that provide the service. Appointment cancellation fees will apply.
Purchasing Information Prices Nearly every item sold by Dogwood Ceramic Supply is stocked in our warehouse and is available for immediate purchase and pickup. All prices, unless otherwise noted, are FOB our warehouse in Gulfport, MS.
Some equipment items (due to size, weight, or difficulty in handling) would be best if shipped from our warehouse, or dropped shipped from the manufacturer to the customer's location. Any shipping to the customer's location will typically result in an additional charge.
All customers are entitled to current prices and available discounts.
When the manufacturer has a published retail or list price, that price will be used as the basis for our pricing, and any discounts will be from the published price.
For the convenience of showroom customers, some items on display in the showroom may be pre-priced with the appropriate discount.
Prices listed on this website may be pre-priced with the appropriate discount, or retail prices listed with a quantity discount schedule.
All prices and quantities required to obtain discounts are subject to change without notice.
Dogwood Ceramic Supply will honor written quotes for a period of at least 90 days from the date of the quote, unless otherwise dated on the quote. Freight charges on written quotes are an estimate of freight charges and are subject to change due to volatile fuel prices and any accessorial services requested by the customer
Verbal price quotes are an approximate price provided for the convenience of the customer to estimate their purchase.
Dealers and institutions engaged in resale activity are expected to set their own selling price, independently of the prices set by Dogwood Ceramic Supply. How to Order Dogwood Ceramic Supply uses the manufacturer's model or identification number as our identification number. You may place your order with Dogwood Ceramic Supply by telephone, fax or by mail. Minimum Orders Dogwood Ceramic does not require a minimum purchase amount, however, please be aware that for very small purchases, often the UPS charges are more than the cost of the items purchased. Back Orders Dogwood Ceramic Supply strives to have sufficient inventory to meet the needs of virtually any customer, and as such does not normally issue backorders. In the event of a significant shortage, you will be notified prior to shipping of any item that is not available in current inventory. Items that are placed on backorder by agreement of the customer and Dogwood Ceramic Supply, will be shipped separately to the customer and the the customer will be responsible for any freight charges.
Shipping Policies
General Freight and Shipping Information
Dogwood Ceramic Supply has negotiated discounts with UPS as well as SAIA, ROADWAY, Yellow Freight and ABF.
Dogwood Ceramic Supply’s LTL (Less than Truck Load) discounts are among the best in the ceramic industry, with the typical discount being 65% to 80% off the published rates. These discounts are passed onto our customers. Dogwood Ceramic Supply will be happy to ship freight collect on the customer’s choice of qualified freight carriers, however, Dogwood Ceramic Supply’s LTL discount will not apply to such shipments.
Dogwood Ceramic Supply’s UPS tariff is based upon UPS Tier 1 density rates for UPS HundredWeight shipments. For items that can be shipped via UPS, UPS is generally the most cost effective means of shipping modest sized orders (up to 500 lbs) to our customers.
Orders between 500 lbs and 2000 lbs may be shipped via UPS or LTL, depending upon the needs and location of the customer. Orders above 2000 lbs will always be palletized and shipped via LTL carrier.
Please visit the UPS Shipping or Motor Freight sections for additional information and schedules of handling and service fees. Standard Shipping Days & Service Dogwood Ceramic Supply’s Standard Shipping Days are Monday, Tuesday and Thursday and Friday.
Due to variable number of orders that can be received on a single day, and the sheer size and complexity of some customer orders, Dogwood Ceramic Supply does not provide an absolute guarantee as to when any specific order may be shipped, although most small orders (under 100 lbs) will ship on the next Standard Shipping Day after the receipt of the order. Allow 1-3 Standard Shipping Days for moderate to large orders, especially orders over 500 lbs. Rush Shipping Charges Rushing Shipping Charges apply to all products except kiln parts (which have a separate service charge).
Any request for rush service will be billed for such service.
Rush Service: Rush Service is defined as requesting guaranteed same day or next day shipment. All requests for Rush Service must be made by 1 PM for same day shipment. Request for Rush Service received after 1 PM will be shipped the next Standard Shipping Day. Minimum service charge $50, or 5% of the net product total, which ever is greater.
Wednesday is an administrative work day for Dogwood Ceramic Supply to complete complex and special projects. The salaried staff will be happy to accept your order on Wednesday for shipment on a Standard Shipping Day. Any request for orders to be shipped on Wednesday will result in a $125 Service Charge in addition to Rush Service charges.
Rush Shipping Services will also incur packaging or pallet fees for UPS or motor freight shipments. Rush Shipping Services for Kiln Parts Dogwood Ceramic Supply provides rush shipment of Paragon Kiln Parts with a few restrictions:
1.) For Paragon Kiln Parts in Dogwood Ceramic Supply’s warehouse stock, the order must be received by 3PM on Monday, Tuesday, Wednesday, Thursday and Friday. Saturday shipments are available for orders received by 11AM on Saturday.
2.) Rush Shipping Service for Paragon Kiln Parts shipped from Dogwood Ceramic Supply is subject to a $10 handling charge in addition to the cost of the parts and air freight.
3.) Only digital controllers and control panel parts, including but not limited to thermocouples (S or K type), relays, transformers and fuse holders are available for same day, Next Day Air UPS shipment. All other parts, including elements, are not available for same day shipping.
4.) Dogwood Ceramic Supply stocks Paragon Kiln Parts for kilns that we have routinely sold in the past 10 years. Parts for kilns that we have not routinely sold in the past 10 years are not stocked. Export Shipments The administrative costs of preparing pro forma invoices and determining freight charges for export customers are subject to an administrative fee of $65. The administrative fee must be prepaid by certified Bank Check.
Dogwood Ceramic Supply does not accept checks drawn of banks outside of the United States. All international banking charges, including but not limited to wire transfer fees and monetary exchange fees are the responsibility of the customer.
Dogwood Ceramic Supply will ship to any designated US port. Due to our geographical location, ports along the Gulf Coast Region (Houston, New Orleans and Mobile) or along the Southeastern seaboard (Charleston, Jacksonville and Miami) would offer the lowest freight rates to Europe, Central or South America. Most export customers choose the Port of New Orleans, as the port is geographically closest to Dogwood Ceramic Supply and allows us to combine shipments with Mackie's Slip.
All Invoices will show EXACT prices and itemized freight, handling and packaging charges.
Any duty charges will be paid by the customer at the time of delivery to the transportation company or broker.
Written Quote Policies For the majority of customers a current published price is sufficient for their purchasing needs. Dogwood Ceramic Supply is aggressive in updating prices on the website, and each individual web page that contains price information is dated at the bottom of the page. Actual freight charges, plus published UPS or LTL packaging and handling charges, will be added to any products that are shipped to the customer's location. Basic UPS shipping charges as well as handling and service fees are outlined on the UPS Shipping section. LTL shipments are complex and will require a verbal estimate of shipping charges. Written Quote Policy for Schools and Governmental Agencies Written quotes will be provided free of charge for governmental agencies and schools that request such quotation on their letter head via fax or mail, subject to the following limitations:
01. Written quotes must be completed by an officer of the corporation and are subject to review by counsel as written quotes are legally binding documents. As such, Dogwood Ceramic Supply does not provide rush quote service.
02. Product Brands specified on the quote must be listed on the Product Index of Dogwood Ceramic Supply.
03. Quotes can not be provided for products which have been discontinued by the manufacturer, or pending discontinuation during the period of time for which the quote will be valid.
04. Dogwood Ceramic Supply will not provide quotes for “like" or “substituted" items.
05. Dogwood Ceramic Supply’s quotation is for the entire proposal, purchased as a single transaction. Split or partial purchase orders will result in a $30 administrative charge being assessed for each purchase order received.
06. Dogwood Ceramic Supply is not a quote mill. Dogwood Ceramic Supply will only provide quotes to those agencies that are sincere in their desire to purchase from Dogwood Ceramic Supply. Dogwood Ceramic Supply reserves the right to withhold written quotes from agencies that have abused the quote system or have demonstrated their desire to purchase exclusively from other vendors.
07. Unless specified on the written quotation, the quote if valid for 90 days.
08. Freight charges listed on the quote are an estimate based upon the specified items and off loading information provided by the customer. Changing the specified items or requesting additional off loading services can and will change the amount of the freight charges. Due to volatile fuel costs, freight charges are subject a fuel surcharge which is adjusted weekly.
09. If accessorial services, such as lift-gate or limited access delivery, are required, please request those services to be added to your prepaid freight charges. Any accessorial fee that is back charged to Dogwood Ceramic Supply’s shipping account by the freight carrier is subject to an administrative charge of $65 plus the cost of the service provided.
10. Published UPS or LTL packaging and handling charges will apply to LTL or UPS shipments.
11. Absolute minimum written quotation amount is $250, excluding freight charges. Commercial Quote Policy Dogwood Ceramic Supply does not routinely prepare written quotes for commercial or private customers. When a written quote is required by a commercial or private customer an administrative fee of $30 must be prepaid prior to the preparation of the estimate.
Payments Over the Counter Customer Payments Over the counter sales may be paid by check, cash or VISA-MasterCard.
An administrative fee may be applied to Credit Card or check purchases when any of the following conditions are met:
A) Cash back is requested.
B) Hold the check/delay in depositing the check is requested.
C) Delayed credit card transaction is requested.
D) Multiple transactions (checks or credit cards) for a single invoice.
E) Two or more transactions per day are completed, and the average transaction amount is less than $10.
Customer Payments for UPS Orders All payments must be received prior to shipment. Dogwood Ceramic Supply does not ship on open accounts or COD.
VISA-MasterCard is the preferred method of payment.
Prior management approval is required for all orders that must be held awaiting payment by check. Money Orders and Traveler's Checks Acceptance of Money Orders or Traveler's Checks requires prior management approval.
Goods paid by Money Orders or Traveler's Checks may only be released after payment has been verified.
Allow 3-10 business days for clearance of funds.
Money Orders and Traveler’s Checks may be subject to an administrative fee of at least $10 or 2% of the net transaction amount. Foreign Addressed Credit Cards VISA / MasterCard are authorized to assess a surcharge for any Credit Card processed by Dogwood Ceramic Supply that does not have an USA billing address. This surcharge will be appropriately charge to the customer. UPS shipments to other than credit card holder’s address Customer’s often request small packages to be shipped to a secondary address. Most of these requests are for gifts or similar purchases. Dogwood Ceramic Supply is happy to assist gift buyers with such purchases. However, please be advised that credit card regulations may subject the seller (Dogwood Ceramic Supply) to additional service charges when the billing address and “ship to” are not identical. These service charges, if they are incurred, will be applied to the customer’s invoice. Worthless Checks ANY check that is issued to Dogwood Ceramic Supply which is returned for any reason is deemed worthless and will incur a $15 worthless check fee, and will be subject to collection by the Worthless Check Division of the District Attorney for Harrison County, Mississippi, per MS Code 97-19-55, adopted 1972 and related statutes.
Purchase Orders School & Governmental Purchase Orders Program issued VISA-MasterCard credit cards are accepted for any size purchase order.
Purchase Orders with payment by credit card at the time of shipment is the preferred purchase method.
Purchase Orders that require delayed payment are accepted under the following terms:
1) Absolute minimum purchase order is $125.00
2) Preferred payment terms are Net 10 Days.
3) Written management approval is required for any payment term over 14 days.
4) Payments terms of 30 or more days are subject to an administrative fee of not less than 3% of the net invoice amount.
Dogwood Ceramic Supply requires a written copy Purchase Orders.
Purchase Orders should include billing and shipping addresses, itemized shipping charges or authorization for shipping charges to be prepaid and added to the invoice, and payment terms.
Commercial Purchase Orders Dogwood Ceramic Supply does not accept purchase orders from commercial customers. Payment should be made by VISA-MasterCard or by advance payment by check.
Mississippi Sales Tax The 7% Mississippi Sales Tax is will be assessed upon all in store, as well as intrastate and interstate shipments, unless the purchaser has a valid Tax Resale or Tax Exempt Number. Tax Resale Numbers are accepted by Dogwood Ceramic Supply for businesses actively engaged in a ceramic, pottery or related business, or otherwise purchasing ceramic or pottery equipment and supplies that are appropriate for the business. The following conditions and limitations will apply:
A. Photocopy of the original tax number is required.
B. The purchasers name must be listed on the document.
C. A completed resale application must be on file at Dogwood Ceramic Supply.
D. Capital equipment items will be assessed the 1½% Use Tax Rate.
E. Some categories of equipment and supplies may not qualify for tax exemption.
Tax Exempt Numbers are accepted by Dogwood Ceramic Supply from appropriate governmental and institutional customers, subject to normal limitations. Tax Number Limitations:
Dogwood Ceramic Supply may impose an initial purchase requirement prior to accepting your Tax Resale or Tax Exempt number, or require a minimum amount per purchase to continue accepting your Tax Resale or Tax Exempt number. These minimums are necessary to avoid the high costs associated with processing tax exempt or tax deferred sales.
Showroom Pickups Everybody is invited to visit Dogwood Ceramic Supply on a regular basis. If you will need to pick up equipment and supplies during your visit we suggest that you call or fax Dogwood Ceramic Supply with your order before 1 PM on the business day prior to your visit. You can add small items to your purchase during your visit to Dogwood Ceramic Supply. This way the bulk of your order will be pulled, processed and ready for your purchase and our staff can be free to assist you during your visit.
For our out of town customers there are wide selection of hotels and restaurants on nearby Highway 49.
Defective Products Dogwood Ceramic Supply strives to provide the proper goods to our customers that are free of defects and appropriate for use by the customer. Selling (and shipping) defective products is costly to our business and disruptive for our customers.
In the event of a defective product, Dogwood Ceramic Supply is responsible for replacement of the product with an identical product only after the customer has returned the defective product to Dogwood Ceramic Supply. All claims for defective products must be made within 30 days of the transaction date. All freight charges are the responsibility of the customer. Shipping Damages Dogwood Ceramic Supply pledges to fill your order correctly, and your order will leave our warehouse, complete, and in good condition. We do not ship used or damaged goods.
Please take care in transporting goods from our warehouse to your location. The items have been packaged in the manner deemed appropriate for routine transportation. Dogwood Ceramic Supply is not responsible for damage to goods after they leave our warehouse.
In the event of products shipped from our warehouse are damaged during shipping, please follow the claims instructions for that particular shipping method.
Returns Dogwood Ceramic Supply strives to provide the proper goods to our customers. Selling (and shipping) the incorrect goods is costly to our business and disruptive for our customers. It is our belief that customers should make every effort to purchase the proper products.
Dogwood Ceramic Supply does not accept routine returns from customer purchases. In the event that a return is desired a restocking charge of 25% will be assessed. Clays and Color Products that are rated nontoxic may not be returned under any circumstance. Returns require prior management approval. All returns must be accompanied by the original receipt and completed within 30 days of the original transaction date. Used, damaged or soiled goods may not be returned. Customers are responsible for any freight costs incurred for returning the product to Dogwood Ceramic Supply.
Additional Information Dogwood Ceramic Supply primarily serves a professional customer base located throughout North America with the equipment and supplies necessary to properly run their business or education/recreation program. As with many other distributors, Dogwood Ceramic Supply grew into the role of national distributor from the position of neighborhood ceramic studio.
For those customers from Gulfport, Biloxi and surrounding area that have traded with Dogwood Ceramic Supply since 1988, Dogwood Ceramic Supply continues to offer greenware, firing services, and related items for the hobby customers. Dogwood Ceramic Supply provides these services, primarily to service a loyal customer base, but more importantly, because there are no other ceramic studios in the City of Gulfport or Biloxi.
Some services performed by the typical neighborhood ceramic studio, may not be performed by Dogwood Ceramic Supply, or may be performed only on a limited basis.
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Celebrating our 20th Anniversary
1988 - 2008
www.dogwoodceramics.com
12590 Dedeaux Road
Gulfport MS, 39503
Telephone (228) 831-4848 Fax (228) 831-3111
Showroom Business Hours:
Monday, Tuesday, Friday and Saturday 10AM to 5PM
Thursday 1PM to
7PM Closed Wednesday and Sunday
Web Page Last Updated:
04/14/2008 Dogwood Ceramic Supply, the complete source of ceramic and pottery equipment and supplies for professional and hobby ceramist and potter.
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