Paragon Catalog Home

Fine Print for Paragon Kilns

Pricing & General Information

    The Paragon kiln prices published on Dogwood Ceramic Supply's website are valid until January 12, 2009, and are available for all customers without restriction.  Dogwood Ceramic Supply's discounted prices on Paragon kilns will NOT be lowered or raised at any time during the year.  However, please be advised that freight charges are subject to change without advance notice.

    All posted prices do not include options, such as the furniture kit or KilnVent.

    All prices for kilns and accessories are nonnegotiable.

    Several of the large kilns, as well as a few midsize box kilns, are best suited for delivery by motor freight due to their size, shape or weight of the shipping crate.  These large or bulky kilns have been designated DSO (Drop Ship Only).

    Dogwood Ceramic Supply offers discounted prices on Paragon Kilns through two separate sales methods:

1.    Paragon kilns are shown in our showroom and may be purchased from our warehouse stock.  For customers within driving distance of Dogwood's Gulfport Mississippi location, Dogwood's showroom price will typically represent the best value as there never any additional freight or handling charges for these kilns and the kilns are immediately available every business day of the year.  Please be advised that all kilns in Dogwood's inventory are subject to prior sale and Dogwood Ceramic Supply does not absolutely guarantee the availability of specific kiln models or optional features.

2.    For customers outside of the immediate area Dogwood will ship the kiln from Paragon's factory near Dallas Texas to the customers location.  This service is called drop shipping and is the best means of providing kilns to customers that require the kiln to be shipped to their location.  The prices for kilns which are drop shipped are lower than the showroom price, as there is a significant cost associated with handling and warehousing kilns every day of the year, however freight costs are added to drop shipped kilns which offset any savings versus the showroom price.

Drop Shipping Kilns & Freight Information

    Freight Charges are based upon distance and service provided.  For ease of customer use, Dogwood Ceramic Supply has developed a freight table that calculates freight charges based upon the customer's location.  The chart uses the customer's state and includes special rates for some specific cities or areas.

    The posted freight costs are the normal freight costs for commercial delivery and includes liftgate service for delivery as well as the furniture kit and other normally purchased accessory items.  Restrictive Access Deliveries, including schools, churches, prisons, military bases, hospitals, construction sites and residential deliveries are subject to a "Restrictive Access Delivery" charge.  Limited Access Deliveries, and interline or non-direct points are subject to additional charges.  Traffic Congestion Surcharge applies to Metro New York City and several other highly concentrated urban areas.

    Kiln furniture is very dense and as such allow kilns to be shipped at a less costly freight class than kilns being shipped by themselves.  Thus the computed freight charges are based upon the kiln and the matching furniture kit being purchased and shipped together.  For kilns shipped without the matching furniture kit the freight charges must be hand computed and are typically $30 to $80 higher than the published freight rates.

For complete information regarding freight charges, please refer to Paragon Freight.

Factory Freight Free:

    Dogwood Ceramic Supply has worked with Paragon to establish a Factory Freight Free program to service customers purchasing the largest Paragon kilns as well commercial customers purchasing multiple kilns.  The Factory Freight Free program was designed for commercial locations with loading dock.  Additional charges for liftgate service, restricted access or limited access delivery may apply.

The Paragon Factory Freight Free Program also applies to any combination of Paragon kilns that exceed $6000 or more at Dogwood's selling price.

UPS charges:

    Some small Paragon kilns are specifically designed for UPS shipping.  As with motor freight charges, UPS charges are based upon distance and service provided.  For complete information regarding UPS shipping charges, please refer to Paragon UPS Charges.

Production Lead Times:

    For kilns that are drop shipped from Paragon's factory, typically allow 2 to 6 weeks for manufacturing.  Kilns produced from the square kiln line (including Dragons, Super Dragons and large front loading kilns such as the GL 24 and Janus 24) will require the longest production time while kilns produced from the round kiln line (most top loaders such as the TnF 27-3) will take the shortest period of time to manufacturer.  Transportation time for kilns that are drop shipped are usually 1-5 business days.

Service, Support & Repairs

    Dogwood Ceramic Supply fully supports the Paragon Kilns sold by Dogwood Ceramic Supply. 

1.    Full customer service support, including technical and troubleshooting support is available for customers via telephone or showroom visit for the life of the Paragon Kiln purchased from Dogwood Ceramic Supply.

2.    Dogwood Ceramic Supply stocks all critical kiln parts, including computer boards, transformers, relays, thermocouples and elements.  Critical parts are stocked to support both warranty and non-warranty kiln repairs.

3.    Complete warranty and non-warranty repairs are performed at our Gulfport Mississippi showroom location.  Dogwood Ceramic Supply is not staffed or equipped to perform kiln repairs at the customer's location.

4.    For customer's whom are unable to return their kiln to Dogwood Ceramic Supply, Dogwood Ceramic Supply will provide warranty or non-warranty parts to the customer for installation by the customer.

5.    Dogwood Ceramic Supply's kiln bays are equipped with 240v single phase electrical service. Complete repairs performed by Dogwood Ceramic Supply are limited to kilns using 240v single phase electrical service.  Limited repair service is available for 208v and three phrase kilns.  Please be advised that some kiln repairs can be quite time consuming.  Please allow adequate time to complete the necessary repairs and performed the required test firing of the kiln to insure proper operation and electrical safety.

6.    The labor charges for non-warranty repairs is $65 per hour, billed in 1 hour increments, subject to a minimum 1 hour charge.

7.    Dogwood Ceramic Supply continues to support the Duncan Kilns sold by Dogwood Ceramic Supply.  Duncan sold their kiln line to Paragon in July 1996.

8.    Dogwood Ceramic Supply continues to support the Duncan Kilns sold by Dell's Ceramics of New Orleans Louisiana.  Dell's closed in the mid 90's and as a courtesy to Dell's customers, Dogwood continues to support the Duncan kilns that were sold by Dell's.  Proof of purchase is required.

9.    Paragon distributorship requirements mandate that the selling distributor is responsible for providing support and service for the kilns sold by that particular distributorship.  If you have purchased a kiln from another Paragon distributor please contact that distributor for proper support.

10.    Dogwood Ceramic Supply does not have the time, staff or expertise to repair kiln brands other than Paragon or Duncan.

    Full customer service support, including technical and troubleshooting support is available for customers via telephone or showroom visit for the life of the Paragon Kiln purchased from Dogwood Ceramic Supply.

Ordering Parts

1.    Paragon produces nearly 100 different kilns that are shown in their printed catalog and on their website.  These kilns are deemed "Standard Catalog".

2.    Standard Catalog kilns are produced in either 120v or 240v versions depending upon the size and purpose of the kiln.

3.    Alternative electrical service including 200, 208, 220 and 480 as well as 3 phase power are available.

4.    With the combination of alternative voltages as well as custom kilns there are well over 1600 different design variations produced by Paragon in the past five years.

5.    To keep track of the various designs of Paragon Kilns, a Part Number is assigned to each kiln indicating the kiln design and the accessory options built into the kiln.  The Part Number is maybe indicated by PN or SO.  SO kilns are generally special order kiln designs, but some SO kilns, such as the Paragon Super Dragon, have been added to the Standard Catalog of Kilns.  When ordering parts please use the Model Number AND Part Number or SO Number to avoid confusion.