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Dogwood Ceramic Supply Shipping Policy
Everybody is invited to visit the Dogwood Ceramic Supply Showroom to purchase their ceramic and pottery equipment and supplies.
Purchasing through the showroom allows customers to avoid needless shipping charges as well as allows the customer to view and purchase far more good than
those posted on this website. For those who are unable to visit our showroom, Dogwood Ceramic Supply offers daily
UPS and motor freight service to customers
throughout the United States as well as container shipments to serve our international customers in Europe and South America.
In general, all customer orders of with a total weight below 150 lbs will be shipped via UPS, conditional upon the items being qualified for
UPS shipping based upon box size and other considerations, practical to ship via UPS and cost effective to ship via UPS.
Orders of multiple items (multiple boxes) with a combined weight above 150 lbs, but less
than 200 lbs, may be shipped via UPS or LTL (motor freight) depending upon the location of the customer, the size, weight, shape and complexity of the order as
well as the total cost of shipping for UPS versus LTL including the Fuel Surcharge and packing and prep costs.
Regardless of the total weight of the order, UPS size and weight limits must be observed and may preclude many seemingly qualified
shipments from being shipped via UPS. Even when the goods may be qualified to ship via UPS, the surcharges applied by UPS to oversized packages or packages
weighing more than 70 lbs may limit the desirability of shipping the item via UPS. Under no circumstance will UPS accept any single package weighing
more than 150 lbs.
With few exceptions, all orders above 200 lbs will always be palletized and shipped via motor freight.
Standard Shipping Days & Service
Dogwood Ceramic Supply’s Standard Shipping Days are Monday, Tuesday and Thursday and Friday.
Order Processing Time
Due to variable number of orders that can be received on a single day, and the sheer size and complexity of some customer orders, Dogwood Ceramic Supply does not provide an absolute guarantee as to when any specific order may be shipped, although most small orders (typically under 100 lbs) will ship the same day or the next Standard Shipping Day after the receipt of the order. Please allow additional time for large orders or during peak seasons such as the beginning of the school year (August thru early September) and for the Christmas rush for hobby customers.
Rush Shipping Service / Rush Shipping Charges
With the exception of kiln repair parts critical to the operation of any business, there is very little need for Rush Service in the ceramic industry. This is especially true as Dogwood Ceramic Supply processes orders on a first come, first served basis and typically ships small orders the same day or the next Standard Shipping Day after the receipt of the order. If same day or next Standard Shipping Day is not fast enough for you, then we strongly suggest you re-evaluate your purchasing habits as we will NOT bump other customers out of the queue so that your goods ship before theirs.
However....
Need a critical kiln part in an absolute screaming hurry?
4PM Central Time on Mon, Tues, Thurs and Friday, 2PM Central Time on Wed.
Remember the times. If your
Paragon Kiln part order is placed by the cut off time,
we can hand walk the kiln part order through our shipping system and still load
it on the out going UPS truck. Customers within 750 miles of our showroom
will typically receive the package in 1 or 2 days. Of course if time is
really critical and your boss won't accept one or two day service, there is always the
UPS Next Day Air Guaranteed Delivery option ($18 to $60 for most kiln
parts
with the actual rate is
determined by the customer's location and the weight of the parts).
Additional Information
For additional shipping information please refer to the appropriate supporting section:
Most visitors to this page are looking for the UPS and motor freight sections. While those two sections are appropriate for general information, Dogwood Ceramic Supply has developed special shipping information pages to address specific products. The Paragon Freight Rates is one such special information page. Because kilns are common sold as standalone products and the weight for the kilns is well established, Dogwood Ceramic Supply developed a simplified shipping rate system for all of the heavy, motor freight required, Paragon Kilns.
Using the ideas from the development of the Paragon Freight Rates, Dogwood Ceramic Supply has continued to expand the published shipping rates for other products through what we call "Simple Shipping Rates". The Simple Shipping Rates may use multiple shipping points (such as for North Star Slab Rollers shipped from both our warehouse and the North Star factory) for the really heavy items or may have rates based upon geographic regions rather than the confusing UPS Zones for the light weight items.
While our goal is to make shipping simple for our customers, we have to continually monitor Fuel Surcharges that change every week as diesel fuel prices fluctuate and can impact both freight rates and the selling prices of the products, especially heavy products such as slips and clays.
Beyond the needs of our regular domestic customers, our export customers need to concern themselves with whether the goods are compliant with ISPM-15 regulations. And then there is the sticky issue of defining the shipping point. And every once in a while the two-head, forked tongue freight broker will try to bust down the door and join the party.
ceramic fiber top for glass kilns
12590 Dedeaux Road
Gulfport Mississippi, 39503
Telephone (228) 831-4848 Fax (228)
831-3111
Showroom Business Hours:
Monday, Tuesday, Friday and Saturday 10AM to 5PM
Thursday 1PM to 6PM
Closed Wednesday and Sunday
Dogwood Ceramic Supply's general shipping information applicable to both UPS and motor freight shipments as order processing time, shipping days as well as rush shipping service
.