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Export Policy
Any order to be shipped outside of the Continental United States is considered an export order as the packing and administrative requirements for these shipments differ versus shipments made within the Continental United States. Any export order is done solely at the discretion of the Management of Dogwood Ceramic Supply.
Again, just to be clear..... "Any export order is done solely at the discretion of the Management of Dogwood Ceramic Supply."
Our business obligations are first and foremost to our well established customers. Export customers are only acquired when doing so is not disruptive to our established customers. In this respect our business policies are quite clear..... "Any export order is done solely at the discretion of the Management of Dogwood Ceramic Supply."
We have repeatedly mention our basic export policy for one overwhelming reason..... purchasing products that require exportation from the United States is a luxury not an entitlement. If we are able to handle the sale of the product to your location without damaging the business relationship with our existing customers then and only then will we consider completing your transaction. If, for any reason, we feel our existing customers may be damaged or compromised by completing the export transaction then the export transaction will NOT take place. This is our choice and our decision will be final.
General Export Policies
1. The prices and general policies listed on dogwoodceramics.com apply specifically to orders shipped within the Continental United States and as such DO NOT apply to export orders. The prices charged to the export customer will generally be higher (or the discount smaller) to account for the increased administrative costs related to handling the shipment as well as the greater packaging requirements for protecting export shipments during transportation. In lieu of adjusting prices and/or discounts, Dogwood Ceramic Supply may choose to charge an administrative fee.
2. Not all products sold by Dogwood Ceramic Supply may be exported or may have limitations in the shipping methods. In general terms the prohibited items, such as Duncan's Fired Gold, are products that can not be shipped via package services that may include air transportation.
3. In the interest of environmental concerns, Dogwood Ceramic Supply applies
ISPM-15 regulations to ALL export shipments, including those made to
Alaska and Hawaii or other locations outside of the Continental United States where ISPM-15 regulations
may not currently apply. The cost of ISPM-15 compliance will be added to all export
shipments if not otherwise included in the normal cost of the product. Please note, ALL
Paragon Kilns are
factory crated in compliance with ISPM-15 regulations, however the standard
domestic crating may be considered insufficient with regards to product
protection for containerized export shipment and as such additional crating
material may be required and subject to additional fees. ISPM-15
compliance fees vary depending upon the products required, size of the order and
the method of shipment.
4. Due to the significant time and administrative expense of determining the freight charges for export shipments as well as the direct
administrative costs associated with export documents, Dogwood Ceramic Supply shall apply a nonrefundable fee of $65 to all export shipments. Payment of
this fee is required prior to quoting the freight rate for any export shipment. The administrative fee must be
prepaid by certified Bank Check drawn from
a bank located within the United States prior to the quotation of product prices
and/or freight charges.
5. All international banking charges, including but not limited to wire transfer fees and monetary exchange fees are the responsibility of the customer.
6. Dogwood Ceramic Supply will ship to any designated US port
of embarkation. Due to our geographical location, ports along the Gulf Coast Region (Gulfport,
Houston, New Orleans and Mobile) or along the Southeastern seaboard (Charleston,
Savannah, Jacksonville and Miami) would offer the lowest freight rates to Europe, Central
or South America. Most export customers choose the Port of New Orleans, as the port is geographically closest to Dogwood Ceramic Supply, allows us to combine
shipments with Mackie's Slip and offers the best mix of low inland
freight rates combined with competitive ocean freight rates.
7. All Invoices will show the EXACT product prices and itemized freight as well as the appropriate handling and packaging charges.
No, we will not alter the invoice so that you may avoid duty, taxes or tariffs.
8. All duty, tariffs or taxes incurred are the responsibility of the customer and shall be paid to the transportation company, freight
forwarding broker or government agent as required.
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12590 Dedeaux Road
Gulfport Mississippi, 39503
Telephone (228) 831-4848 Fax (228) 831-3111
Showroom Business Hours:
Monday, Tuesday, Friday and Saturday 10AM to 5PM
Thursday 1PM to 6PM
Closed Wednesday and Sunday
Any export order is done solely at the discretion of the Management of Dogwood Ceramic Supply.