A small stack of boxes awaiting the end of the day visit by UPS.

Delivery Days for UPS Ground Shipments

To determine the Shipping Zone for Continental USA, please refer to the UPS Zone Chart.

HundredWeight UPS Rates

    UPS HundredWeight Service for shipments of at least 200 pounds delivered to a single consignee as a single shipment.   Rates are shown in price per pound.  Multiply the billable weight of the shipment by the rate for the appropriate shipping zone, subject to the minimum charge.  Dogwood Ceramic Supply has a discounted UPS HundredWeight contract that allows for multiple piece shipments to qualify for substantially reduced rates versus standard published UPS HundredWeight charges.

   To determine the Shipping Zone for Continental USA, please refer to the UPS Zone Chart.

    Dogwood Ceramic Supply strives to insure that each and every package that is shipped by Dogwood Ceramic Supply meets or exceeds the standard set by UPS.  Unfortunately, some loss or damages do occur.
    Inspect the shipment carefully for damage or loss at the time of delivery.  It is EXTREMELY important that the delivery driver notes any visible damage.   If concealed damage exists, call the carrier within 7 days of the delivery date.  
    Save the damaged item and all packing materials in the original carton.  Liability for in transit damage is the responsibility of the carrier.  YOU MUST INITIATE CLAIMS PROCEDURES.  IT IS YOUR RESPONSIBILITY TO HOLD THE CARTON AND ITS CONTENTS FOR INSPECTION.   
    Contact UPS (1-800-PICK UPS).  They will ask for our shipper number, the tracking number, your address and the contents of the package.  The shipping information will be on the shipping label.  REGARDLESS OF THE VALUE OF THE DAMAGED GOODS, YOU MUST REQUEST AN ON SITE INSPECTION OF THE DAMAGED GOODS.  If damage inspection is not performed the damage claim will be denied.  
    Then contact Dogwood Ceramic Supply with the same information as above.  Dogwood Ceramic Supply will be notified by UPS regarding your claim, at which time we can reship the replacement goods at our expense. 

Additional UPS Information

    Any prices quoted on this website, or verbally by Dogwood Ceramic Supply employees are an estimate of standard UPS rates to commercial locations, not inclusive of any UPS rate adjustments or other packaging or handling charges. 

    Dogwood Ceramic Supply’s low selling price of all of our products is based upon over the counter sales which do not require any packaging material to complete the sale and deliver the goods to the customer.  Packaging fees are based upon the complexity of the items purchased and the amount of packaging material required for proper protection of the items during UPS shipment.

Basic Packaging Fee

    A $2.25 packaging fee will be assessed on all UPS orders that are boxed for shipment by Dogwood Ceramic Supply.  This fee covers the cost of the first box used in packing the shipment and the administrative costs of prepaying the UPS charges.  Except for specific products, no additional fees will be added even if multiple boxes are required to complete the shipment.  This fee will be included within the UPS charges on your invoice.

Glaze Packaging Fee

    Premixed glazes and underglazes require an additional level of packaging and protection for UPS shipment and are subject to the Glaze Packaging Fees.  The Glaze Packaging Fee of $0.055 per pound based upon actual UPS shipping weight is in addition to the Basic Packaging Fee charged on all UPS shipments boxed by Dogwood Ceramic Supply.  The Glaze Packaging Fee will be included within the UPS charges on your invoice.

{A 100 lb shipment would be assessed $5.50 in addition to the $2.25 Basic Packing Fee}

Specific Item Fees

    These fees are in addition to all other packaging fees:

    Please Note:    Kiln Shelves and Casting Slips are not warranted for damage during UPS Shipment.

 Oversized box fee

    UPS accesses a surcharge on boxes that lack sufficient weight for the size of the box.  An example would be a large box of ping-pong balls.  In UPS terms this fee is called oversized box, and will cause a lightweight shipment be billed at the higher 30 lb (OS1) or even 70 lb (OS2) rate.  Generally there are very few products shipped by Dogwood Ceramic Supply that could result in the OS box fee being applied.  The few items that could result in the OS box fee are generally very unusually shaped molds or bisque that requires a very large box for a relatively lightweight item.  In these situations a large amount of Styrofoam fill is often required as well.  Dogwood Ceramic Supply will assess an OS fee of $0.25 per pound differential for any box that requires the UPS OS designation.  This fee is to cover the additional Styrofoam fill required for these boxes.  The weight differential will be computed between the weight of the item and the OS class of the box.
    Example:  A 25 lb mold that required 0S1 (30 lbs) shipping class would have a $1.25 OS fee applied (30lbs-25lbs * 0.25 per lb).  For a 25 lb mold that required OS2 (70 lbs) shipping class, an OS fee of $11.25 would apply.

Reverse or 3^rd Party Billing for UPS Shipments

    Reverse billing, meaning UPS shipments shipped freight collect and charged to the consignee UPS account.  Reverse or 3^rd Party Billing requires management override on the Dogwood Ceramic Supply UPS computer system.  Dogwood Ceramic Supply will ship on the customer’s UPS account, however, there will be an administrative charge assessed on the first shipment to cover the cost of modifying our computer system to accommodate the Reverse or 3^rd Party Billing.        Standard handling charges will also apply.

UPS Address and Telephone Number Verification

    PO Box numbers may be still be used in some rural areas, but UPS regulations require a physical address with street name and building/house number for delivery.  Customers whom are unable to provide a valid street name and number shall be subject to a $5.00 UPS Address Verification Surcharge per package.
    Published Land Line telephone numbers are used for verification of delivery addresses.  Unpublished and Cell Numbers are not viable for address verification.  Failure to provide a viable telephone number can result in UPS Additional Handling Surcharges or even UPS refusal to accept the packages for delivery.

United States Postal Service Shipments

    United States Postal Service (USPS) provides respectable service and pricing for envelopes and very light weight packages.  However, the majority of the items sold by Dogwood are not light weight and USPS does not represent a good shipping value for these items.  For a typical 30 lb package standard USPS rates are approximately 40% higher than standard UPS rates.
    As UPS provides respectable service at a better cost than USPS, UPS has been chosen as Dogwood Ceramic Supply’s primary package carrier.
    Any USPS designated packages are handled outside of Dogwood Ceramic Supply’s normal package processing procedures and are subject to $10 per package handling charges, in addition to standard package handling charges.