Dogwood Ceramic Supply Logo showing The Showroom

Shipping Policies of Dogwood Ceramic Supply


    Everybody is invited to visit the Dogwood Ceramic Supply Showroom to purchase their ceramic and pottery equipment and supplies. Purchasing through the showroom allows customers to avoid needless shipping charges as well as allows the customer to view and purchase far more good than those posted on this website. For those who are unable to visit our showroom, Dogwood Ceramic Supply offers daily UPS and motor freight service to customers throughout the United States as well as container shipments to serve our international customers in Europe and South America.


 

UPS Package Service Logo   YRC Motor Freight Logo
UPS Package Service   Yellow-Roadway Motor Freight

 

 

    In general, all customer orders of with a total weight below 150 lbs will be shipped via UPS, conditional upon the items being qualified, practical and cost effective based upon box size and other considerations.


Small Boxes waiting for UPS Pickup


    Orders of multiple items (multiple boxes) with a combined weight above 150 lbs, but less than 200 lbs, may be shipped via UPS or LTL (motor freight) depending upon the location of the customer, the size, weight, shape and complexity of the order as well as the total cost of shipping for UPS versus LTL including the Fuel Surcharge and packing and prep costs.

    Regardless of the total weight of the order, UPS size and weight limits must be observed and may preclude many seemingly qualified shipments from being shipped via UPS.  Even when the goods may be qualified to ship via UPS, the surcharges applied by UPS to oversized packages or packages weighing more than 70 lbs may limit the desirability of shipping the item via UPS.  Under no circumstance will UPS accept any single package weighing more than 150 lbs.

    With few exceptions, all orders above 200 lbs will be palletized and shipped via motor freight.


Pallets waiting on Dogwood Loading Dock





Standard Shipping Days & Service


   Dogwood Ceramic Supply’s Standard Shipping Days are Monday, Tuesday and Thursday and Friday.



Order Processing Time


    Due to variable number of orders that can be received on a single day, and the sheer size and complexity of some customer orders, Dogwood Ceramic Supply does not provide an absolute guarantee as to when any specific order may be shipped, although most small orders (typically under 100 lbs) will ship the same day or the next Standard Shipping Day after the receipt of the order.  Please allow additional time for large orders or during peak seasons such as the beginning of the school year (August thru early September) and for the Christmas rush for hobby customers.




Rush Shipping Service / Rush Shipping Charges


     With the exception of kiln repair parts critical to the operation of any business, there is very little need for Rush Service in the ceramic industry.  This is especially true as Dogwood Ceramic Supply processes orders on a first come, first served basis and typically ships small orders the same day or the next Standard Shipping Day after the receipt of the order.  If same day or next Standard Shipping Day is not fast enough for you, then we strongly suggest you re-evaluate your purchasing habits as we will NOT bump other customers out of the queue so that your goods ship before theirs.

 

However....


    Need a critical kiln part in an absolute screaming hurry?  4PM Central Time on Mon, Tues, Thurs and Friday, 2PM Central Time on Wed.  Remember the times.  If your Paragon Kiln Part order is placed by the cut off time, we can hand walk the kiln part order through our shipping system and still load it on the out going UPS truck.  Customers within 750 miles of our showroom will typically receive the package in 1 or 2 days.  Of course if time is really critical and your boss won't accept one or two day service, there is always the UPS Next Day Air Guaranteed Delivery option ($30 to $120 for most kiln parts with the actual rate is determined by the customer's location, the weight of the parts and whether residential or Saturday delivery is involved).

 


   


Simple Shipping Rates


    Dogwood Ceramic Supply has been developing what we call Simple Shipping Rates.  The Simple Shipping Rates are used for a number of stand alone products, such cases of tile and small boxed kilns.  The qualifying products are often purchased as a single product, have a known shipping weight and box dimensions and there are few if any options that would significantly alter the weight or change the size of the shipping box.  The basic premise for the Simple Shipping rates was the Paragon Freight Rates we developed several years ago for Paragon Kilns.  From there we have expanded the Simple Shipping Rates for other products whenever practical.

 

 

    Why not just ship everything "Freight Free"?

    There are four answers:

    First and foremost, Dogwood Ceramic Supply's website is our product catalog for ALL customers.  Any price listed on the website is valid in the showroom.  In simplest terms this means customers visiting the showroom should be able to the product without incurring any freight charges.  Most other vendors use their website as their catalog as well.  But the vendors who ship "Freight Free" will build the cost of freight into the selling price of the goods listed in the catalog and their local customers will then pay an inflated price, subsidizing the shipping cost of another customer.  Not exactly fair to the local customers.

    Secondly, freight is complicated.  In a good way.  In simplest terms there is a base charge.  A minimum charge so to speak.  The minimum applies to every shipment until the shipment exceeds specific combination of weight and density.  A customer located in Memphis (or Atlanta or Houston) may order a kiln from Dogwood Ceramic Supply and the shipping cost for 3 identical kilns might be the same as single kiln.  Don't want 3 kilns, how about 500 lbs of slip or clay instead?  Because we separate the product costs from the shipping costs the customer can take advantage of combining products together for shipping purposes and saving way more than a few pennies.

 

 

     Complicating things, Dogwood Ceramic Supply sells LOTS of very inexpensive products which are quite heavy.  Ceramic Slip weighs 15 lbs per gallon but sells for about $5 per gallon (in bulk).  The shipping cost of a single gallon of slip from Dogwood to Chicago is about $20.  Hmmmm, $20 in shipping costs for a product that can be purchased for only $5?   Sure we could build the shipping cost of the product into the selling price, but does anybody think the local customers really want to pay over $25 for a gallon of slip?

 

     

    And lastly, shipping to some locations is astronomically expensive.  We recently shipped two identical kilns to New York State, on the same shipping day, both customers are large commercial locations with loading docks.  The first kiln was shipped to a location nearly an hour outside of Albany for about $240.  A little bit higher than the $180 shipping rate for the same kiln to Nebraska sold the month before and double the $120 shipping rate for the same kiln to South Carolina the month after.  The other kiln shipped to New York State was shipped to Manhatten.  $1050.  Nearly 5x higher than the rate to Albany and nearly 10x higher than the rate to South Carolina.  Identical kilns, all commercial locations with loading docks.   Would any customer, other than the one in Manhatten, want to pay an averaged freight rate?  We think not.

 




    Is there a way to avoid paying freight?

    Sure, just purchase the product from the Dogwood Ceramic Supply Showroom.  In some instances the factory location, such as the Paragon factory near Dallas Texas will do double duty and serve as the Dogwood Ceramic Supply Showroom for that specific manufacturer's products as well.

    What happens if I combine products together, do my shipping costs also increase?

    Not necessarily, and even if the shipping charges do increase the rate may be quite low.  It all depends upon the weight.  Adding two 1 pound items together might increase the total shipping costs by... $0.25.  Adding a 10 lb item to a 50 lb shipment might increase the shipping costs by $2.00 or so.  UPS is fair with the rate increases between shipping weights, so we can be fair as well.  Adding products to a motor freight shipment is the best thing anybody can do as several heavy ceramic molds might cost $1 in additional freight costs above the shipping costs of a pallet of ceramic slip.

 

 





Additional Information


Rate Changes


    The UPS rate adjustment generally occur on or about the first Monday of January each year.  Dogwood Ceramic Supply's YRC Freight contract rate changes on or about the first Monday of April.  With the exception of the staggered timing of these rate changes, these annual changes to the shipping rates are fairly easy to handle.

 

 

 





Dogwood Ceramic Supply


12590 Dedeaux Road
Gulfport Mississippi, 39503
Telephone (228) 831-4848        Fax (228) 831-3111



Showroom Business Hours:


Monday, Tuesday, Friday and Saturday 10AM to 5PM
Thursday 1PM to 6PM


Closed Wednesday and Sunday



DogwoodCeramics.com